TRAVEL VISA PTY LTD (Travel Visa) provides services subject to the following terms and conditions. The purchase of any services from Travel Visa Australia is conditional upon accepting these terms and conditions.
Defined Terms
"Client" or "you" or "your" means the individual visiting www.travelvisaaustralia.com or any of our sub-domains, sub-directories and/or associated companies.
"GST" means any goods and services tax or similar tax imposed by the Commonwealth of Australia under the A New Tax System (Goods and Services Tax) Act 1999.
"Client Area" means the secure online system managed by Travel Visa Australia, which allows Clients to enter and update their personal information and access our Service from any computer with internet access.
"Travel Visa Australia" or "we" or "our" means TRAVEL VISA PTY LTD.
"Profile" means the information provided by the Client about the Client and, if applicable, about the Client's family.
"Service" means the service provided by Travel Visa Australia. A detailed description of what is included in your service can be found at www.travelvisaaustralia.com
"Terms" means these terms and conditions.
"Working Day" means a day on which banks are open for business in Melbourne, Australia.
"Website" means www.travelvisaaustralia.com
Privacy
Please review our Privacy Policy, which governs your visit to Travel Visa Australia, to understand our practices.
License and Site Access
Travel Visa Australia grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Travel Visa Australia. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Travel Visa Australia. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Travel Visa Australia without express written consent. You may not use any meta tags or any other "hidden text" utilising Travel Visa Australia's name or trademarks without the express written consent of Travel Visa Australia. Any unauthorised use terminates the permission or license granted by Travel Visa Australia. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Travel Visa Australia so long as the link does not portray Travel Visa Australia, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Travel Visa Australia logo or other proprietary graphic or trademark as part of the link without express written permission.
Electronic Communications
When you visit Travel Visa Australia, send e-mails to us or by communicating via the Client Area, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.
We will communicate with you by e-mail or by posting notices on this site. If the Client does not respond to any communication related to the provision of the Service within two (2) working days, such failure will be deemed as the Client's express consent to prepare the Service based on the information previously provided by the Client. If the information provided by the client is not sufficient to prepare the service, such failure to communicate may also be deemed as the Client's express consent to have their service terminated and payment forfeited.
Travel Visa Australia reserves the right not to respond to any query that is not sent through the Client Area.
You can elect to discontinue all future correspondence from Travel Visa Australia at any time by selecting the "My Account" link and the "Disable Emails to Me" link in the Client Area of our website. Travel Visa Australia will not be responsible for any loss of data resulting from the Client selecting to disable their emails.
You can elect to discontinue your account with Travel Visa Australia at any time by selecting the "My Account" link and the "Disable My Account" link in the Client Area of our website. Travel Visa Australia will not be responsible for any loss of data resulting from the Client selecting to discontinue their account.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Travel Visa Australia or its content suppliers, and is protected by Australian and international copyright and trademark laws. The compilation of all content on this site is the exclusive property of Travel Visa Australia and protected by Australian and international copyright laws. All software used on this site is the property of Travel Visa Australia or its software suppliers, and is protected by Australian and international copyright laws.
Your Profile
If you use this site, you are responsible for maintaining the confidentiality of your Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Profile or password.
When accessing the Client Area, you are required to enter your email address and password each time. Since access to your Profile is protected by your email address and password, it is very important that you protect your password by making it known ONLY to you. To ensure you are the only person that knows your personal access information, all access to your log in information should not be written down or accessible to other persons, even if you believe it is disguised. Do not disclose your password to anyone, including family members or friends.
Travel Visa Australia will not be held responsible for any access gained by third parties to your personal Profile, whether the log in details were provided by you or were otherwise obtained.
Travel Visa Australia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Provision of Service
Upon payment, the Service will be delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client's Profile, or due to changes in legislation or procedures.
The Service to be provided to the Client may vary from time to time.
Electronic Travel Authority (ETA)
From 6 April 2022, all ETA-eligible passport holders can now apply for an ETA using the Australian ETA app.
Unfortunately, we do not offer the service to apply in app for now so if you are unable to use the app, we can support you to apply online through ImmiAccount for another visa that suits your needs.
European passport holders may be eligible for an eVisitor (subclass 651).
Electronic Visitor Visa (EVV)
Travel Visa Australia charges a processing fee of US$99 (per person) for this service.
Upon completing the EVV application form provided on Travel Visa Australia, your profile will be reviewed by one of our migration consultants who will then submit your electronic application directly with the Department of Home Affairs. Your EVV grant is subject to approval from the Australian Government.
In some cases, it is possible for an EVV to be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed. In other instances, you may be required to provide additional documentation, such as bank statements, evidence of employment and travel itinerary after the application has been lodged. In these cases, processing can take up 2-10 working days after the documentation has been provided and in the event that your application is referred to an overseas post for verification, there will be further delay.
An EVV is valid for 12 months from the date of grant and permits you to stay in Australia for 3 months from the date of entry.
Prior to making payment for the EVV, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge. If you find out later that you have made a mistake, you can either make a new application (and incur another service charge) or contact your nearest Australian visa office.
In the event that you have an existing VISA or you are in Australia at the time we attempt to process the EVV, the fee you have paid to Travel Visa Australia for another EVV is non-refundable. In such circumstances, we will issue you with confirmation of your current VISA status and the charge is applied to cover costs for the use of our system resources.
Please do not arrange any travel to Australia until you have received email notification that the Australian Government has approved your EVV request. Travel Visa Australia takes no responsibility for changes to a client's travel plans due to visa processing.
Visitor Visa (Subclass 600)
Travel Visa Australia charges a fee of US$799 (per person) for this service which includes the government lodging fee of $380. Additional fees may also be payable directly to the Australian mission such as biometrics collection fees, health checks or police checks where required.
Upon payment for the Visitor Visa managed service on our website, your profile will be allocated to one of our migration consultants. Your assigned migration consultant will contact you with instructions on the documentation and forms required to enable us to submit your electronic application directly with the Department of Home Affairs. Your Visitor Visa grant is subject to approval from the Australian Government.
Travel Visa Australia relies on your cooperation in providing the requested documentation and will not be able to proceed with lodging the visa application with the Department of Home Affairs without the necessary material. Should you fail to respond to any requests for additional documentation received from the Department of Home Affairs, you understand that this will likely result in a refusal of your visitor visa application. Furthermore, you understand that even where the specific items have been provided to the Department of Home Affairs, it is within their discretion to refuse the application should they believe that you are not able to meet the visitor visa requirements.
Please do not arrange any travel to Australia until you have received email notification that the Australian Government has approved your Visitor Visa request. Travel Visa Australia takes no responsibility for changes to a client's travel plans due to visa processing.
Provision of Migration Assistance and Advice
Travel Visa Australia uses the consulting services of the following registered migration agent:
Shiva Gerami (MMIA)
MARA Registration Number 1909908
Guarantee of Visa
We are not part of any government. We are a private company and we do not have the authority to grant you a visa of any kind. We can only assist and advise people who want to migrate or travel to their selected country. Please note that the final decision on all visa applications rests with the relevant government department in each respective country.
Refund Policy
As soon as payment is received, the Client is deemed to have engaged the Services of Travel Visa Australia. Our Service is our professional advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it.
If you submit a request for a refund through the Client Area, prior to the visa application being submitted to the Department of Home Affairs, you will be entitled to a full refund. If your application has been submitted, there will be no refund, even in the event that the application is unsuccessful.
Except the ETA service and the EVV service, all refunds remain strictly at the discretion of management and will be less a banking and administration fee of US$29 or 15% of your initial payment (whichever is greater).
In the event of a refund of a payment by credit card, funds will be returned to the credit card that was used for your payment. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit provider to have the funds transferred.
Information Provided by the Client
Travel Visa Australia will use and rely on information provided by the Client in the provision of the Service without having independently verified or assumed responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including contact details such as e-mail, etc. If the information provided by the Client is not correct, the Service may not be accurate.
Travel Visa Australia cannot offer any advice regarding taxation, business, education or investment advice. Any information provided by employees of Travel Visa Australia on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.
Termination of Service
Travel Visa Australia reserves the right to terminate this agreement, your registration with or ability to have full or partial access to this website and/or any other service provided to you by us for any reason, including any improper use of this site; provision of false or misleading information; or your failure to comply with these terms and conditions.
Disputes
Any dispute related in any way to your visit to Travel Visa Australia or service you purchase through Travel Visa Australia shall be submitted to confidential arbitration in Melbourne, Australia.
Arbitration under this agreement shall be conducted in accordance with the procedure adopted by the Australian Centre for International Commercial Arbitration (ACICA). The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
In the event that you have in any manner violated or threatened to violate Travel Visa Australia is intellectual property rights, Travel Visa Australia, may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, Australia and you consent to exclusive jurisdiction and venue in such courts
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY TRAVEL VISA AUSTRALIA ON AN "AS IS" AND "AS AVAILABLE" BASIS. Travel Visa Australia MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TRAVEL VISA AUSTRALIA DISCLAIMS ALL WARRANTIES. TRAVEL VISA AUSTRALIA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Travel Visa Australia ARE FREE OF ERROR, VIRUSES OR OTHER HARMFUL COMPONENTS. TRAVEL VISA AUSTRALIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
To the extent that liability cannot be excluded, the liability of Travel Visa Australia, its directors, officers, employees, consultants and associated companies is limited to the cost of the service Travel Visa Australia provides to the Client.
To the greatest extent possible by law, the Client must indemnify and hold harmless Travel Visa Australia, its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by Travel Visa Australia, except the Liability arising from the negligence or default of any of the Indemnified Persons.
Governing Law
The agreement Terms shall be governed by the laws of Victoria, Australia. The Courts of Victoria shall have exclusive jurisdiction to settle any disputes (including claims of set-off and counterclaims) in connection with this Agreement.
General
No person has been authorised to give any representations on behalf of Travel Visa Australia in regards to the subject matter or the terms of these Terms.
Headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
Travel Visa Australia may vary any of these Terms and any other information relating to the Service at any time without notice, and your subsequent use of the website will be governed by the varied Terms.
In the event that any of the provisions of these Terms are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.
Privacy and Release of Information
Travel Visa Australia is bound by the Privacy Act 1988 (Cth) (Privacy Act). Accordingly, Travel Visa Australia takes reasonable steps to protect personal information (as defined under the Privacy Act) collected by Travel Visa Australia from misuse and loss and from unauthorised access, modification or disclosure.
Travel Visa Australia may use and disclose the Client's (and if applicable, the Client's family's) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act.
In general, Travel Visa Australia will disclose the Client's personal information for the following purposes:
- to conduct our business;
- to provide and market our services;
- to communicate with the Client;
- to comply with our legal obligations; and
- to help us manage and improve our services.
Subject to the exceptions set out in the Privacy Act, the Client may gain access to the personal information, which Travel Visa Australia holds, about them by sending a message via the Client Area. A fee may be charged for providing access and Travel Visa Australia will advise the Client of the likely cost in advance.
Due to privacy laws, we are unable to discuss your personal details with any third party enquiring on your behalf (including family) unless you provide your written consent authorising us to do so.